Companion 360 App
My Care Companion
Smarter care documentation. Stronger compliance. Better outcomes.
An intelligent care planning, documentation and reporting platform for disability support providers, support workers, carers and care teams. Designed to complement your existing CRM — not replace it.
Overview
Care information where your team needs it
Support workers need clear, current and practical information when delivering care. My Care Companion gives authorised team members access to a person's support needs, preferences, risks, routines and goals — moving organisations away from scattered documents, inconsistent notes and time-consuming manual reporting.
Care information becomes easier to access, easier to follow and easier to review.
Key benefits
Improve documentation quality
Clear prompts and consistent structures for every worker.
Strengthen continuity of care
Authorised team members access the same current information.
Save administration time
Less searching, less manual report preparation.
Connect daily support to goals
Show how activities relate to outcomes.
Support compliance
Organised evidence of care delivery, monitoring and review.
Identify changes earlier
Structured records and trend summaries surface change.
Features
One platform for everyday care and compliance
Individual care plans
Practical, person-centred plans that clearly guide support delivery.
- All About Me profile
- Communication support
- Personal care
- Medication support
- Mealtime management
- Health and wellbeing
- Mobility and manual handling
- Epilepsy and seizure management
- Continence support
- Behaviour support
- Restrictive practices
- Safety and environmental risks
- Individual safe travel
- Goals, routines and preferences
Daily care charts
Structured records that make important changes easier to identify.
- Medication administration
- Seizure activity
- Behaviour observations
- Restrictive practice use
- Bowel and continence records
- Food and fluid intake
- Sleep monitoring
- Personal care
- Health observations
- Appointments
- Incidents and follow-up actions
Shift notes and handovers
Clear, professional shift documentation with voice-to-text and AI formatting.
- Support provided
- Activities completed
- Mood and wellbeing
- Progress towards goals
- Changes from usual presentation
- Significant observations
- Follow-up actions
- Outstanding tasks
- Handover information
- Care chart completion
Meet Mia
Your intelligent care assistant
Mia is the AI assistant available across the Companion 360 app suite. Within My Care Companion, Mia helps authorised users work faster and document better.
Important: Mia supports decision-making and documentation but does not replace professional judgement, organisational policies, clinical advice or emergency procedures.
- Find relevant information within a person's care plans
- Explain care instructions in plain language
- Suggest documentation prompts
- Improve the clarity of shift notes
- Summarise trends and observations
- Identify information requiring review
- Assist with quarterly and annual reporting
- Support consistent, person-centred documentation
Reporting
Reports without hours of manual preparation
Turn everyday care records into meaningful progress reports. Users remain responsible for reviewing, editing and approving all AI-assisted content before it is finalised or shared.
Quarterly progress reports
Bring together selected care charts, goal updates, shift note summaries and key observations from the reporting period.
Annual progress reports
Provide a broader overview of the person's progress, outcomes, changing needs, risks and future support priorities.
Goal progress summaries
Review evidence connected to individual goals and describe progress in clear, reader-friendly language.
Care trend summaries
Identify patterns across behaviours, seizures, sleep, continence, wellbeing, participation and health observations.
A clearer picture of care
Every care record contributes to a broader understanding of the person. My Care Companion helps teams answer the questions that matter:
- What support was provided?
- Is the care plan being followed?
- What has changed?
- Are risks increasing or reducing?
- Is the person progressing towards their goals?
- What needs to be reviewed?
- What information should be shared with the wider support team?
Who it's for
Designed for the people delivering support
Disability support providers
Strengthen care governance, documentation consistency and oversight across your organisation.
Support workers
Access clear instructions and complete everyday documentation from one practical platform.
Carers and families
Keep important care information organised and improve continuity between members of the support team.
Support coordinators & allied professionals
Access approved information and reports that support planning, reviews and collaborative decision-making.
Participants and care recipients
Support personalised care by keeping goals, preferences, routines and support needs at the centre of documentation.
Built around person-centred care
My Care Companion is designed to support care that is:
- Respectful
- Individualised
- Rights-based
- Strengths-focused
- Outcome-oriented
- Culturally responsive
- Easy to follow
Suitable for a wide range of care settings
- Supported independent living
- In-home support
- Community access
- Respite
- Individual living options
- Complex support
- Behaviour support implementation
- Health-related disability support
- Aged and community care
- Family-led or informal care
Privacy & security
Designed with responsible information handling
Privacy, consent and responsible information handling are core design principles. Organisations remain responsible for configuring user access and ensuring information is collected, used and shared lawfully.
Roles and access
Access can be tailored to each user's responsibilities. Permissions determine who may view, create, edit, approve, export or share information.
- Organisation administrator
- Manager
- Compliance or quality officer
- Team leader
- Support worker
- Health professional
- Support coordinator
- Carer or family representative
- Participant or care recipient
- Read-only guest user
FAQs
Frequently asked questions
Does My Care Companion replace our existing CRM?▾
No. It complements your existing CRM by focusing on care plans, daily documentation, client compliance and progress reporting.
Can support workers use it on a mobile device?▾
Yes. The platform supports mobile-friendly documentation so workers can access care information and complete records during or after a shift.
Can we control what each user can see?▾
Yes. Role-based access controls who may view, edit, approve, export or share different types of information.
Does Mia make care decisions?▾
No. Mia helps users find, organise, explain and summarise information. Care decisions remain the responsibility of authorised, qualified people.
Can it generate NDIS progress reports?▾
Yes — Mia assists with quarterly, annual and goal progress reports using approved information. All reports must be reviewed and approved before use.
Can families and participants access information?▾
Where authorised, participants, carers and family representatives may be provided with access to selected information.
Is My Care Companion only for NDIS providers?▾
No. It is designed with disability support in mind but may also support other community care environments.
Ready to simplify your care documentation?
My Care Companion helps care teams spend less time on paperwork and more time on meaningful support. Join the pilot program, request a demo, or register for launch updates.
Important notice. My Care Companion is a care documentation and information support platform. It is not a medical device, emergency service, clinical diagnostic tool or substitute for professional medical, legal, clinical or safeguarding advice. In an emergency, users must follow the person's emergency plan and contact the appropriate emergency or health service.
